Shipping and Returns

Shipping

Canada

At this time we offer free shipping Canada-wide on orders over $50CAD (before taxes). A flat $10 will be applied to orders below $50CAD.

Your order will be shipped the next business day (excludes Saturdays, Sundays, and Statutory Holidays), as long as it is received before 12 pm PST. If for any reason an item that you purchased becomes temporarily unavailable for immediate shipment, you will be notified immediately via email.

A Canada Post tracking number will be emailed to you once your order has been shipped. Estimated time for delivery, depending on your location in Canada, will be 3-7 business days (usually it will be less, but we cannot guarantee this).

Provincial taxes and GST/ HST will apply. These will be charged at the time of checkout before you enter your payment information.

Please keep in mind that your order will not be subject to any duties or customs brokerage fees if shipping to any destination in Canada. All of our products are shipped from our warehouse in Delta, BC.

USA

A flat fee of $10 shipping charge will be applied to all US orders except for Hawaii and Alaska (a $20 flat fee will be applied to these 2 states).

International Shipments (Outside of US and Canada)

We currently do not offer shipping outside of Canada/USA. However, please feel free to email us sales at yoga hive dot ca for a quote along with your exact addres including postal code, and we will get back to you if we can arrange a custom shipping scenario. Duties and customs brokerage fees may apply to International shipments. These are not charged by YogaHive.ca, but by your local government customs office. Please contact your local customs office for more detailed information.

Returns

YogaHive.ca will gladly accept any returns within 30 days of the shipment date. The goods must be in resalable condition, and must not have been worn or washed. The tags must not be removed, and the packaging (even if opened) must accompany the product. Outgoing shipping charges will not be refunded, and you will be responsible for the return shipping charges.

Once the item has been received and inspected by our customer service team, and meets all of the above criteria, a refund or store credit will be issued to you.

To return your item (s), please email us at sales at yogahive dot ca with your full name, order number, item being returned, and the reason you are returning the product.

We will then email you a Return Authorization number (RA). Please ensure that you have this RA # and that it accompanies your shipment, otherwise we will not be able to process the return and issue you a credit.

If the item purchased is deemed to be defective, we will issue you a full credit for the goods as well as the inbound and outbound shipping charges.